Privacy policy.

Our mobile app

You can explore the Juliett Jets app without creating an account. Airport searches, aircraft suggestions and saved favorites are handled on your device. The app retrieves published flight information, aircraft details and images from our website; services delivering those requests may process technical connection information.

Favorites are stored as aircraft or offer identifiers in ordinary local app storage. On iPhone and Android, saved journey drafts, enquiry receipt references and retry information are kept in platform-protected encrypted storage. Drafts can contain airports, dates, passenger count, aircraft preferences and notes you enter. The app may also retain a journey draft after an unsuccessful send attempt. The name, email and telephone fields themselves are held for the current session and are not included in saved journey drafts. Retry information includes a request identifier and a fingerprint of the submission to help prevent duplicate requests. Saved items are not synchronized through a customer account across your devices.

When you review your journey, acknowledge the privacy notice and select “Send to our travel team,” the app submits your name, email address, telephone number, requested journey, preferences or notes, acknowledgement and a request identifier. A source label identifies the request as coming from the app. We store submitted enquiries in our enquiry service and private operations workspace, and may deliver them to our team through our business email service. We use this information to respond and coordinate the travel you request. Sending an enquiry does not subscribe you to marketing or confirm a booking.

Use “Clear saved data on this device” to remove saved favorites, drafts, receipts and retry information. You can also delete individual journey drafts. This does not remove requests already submitted to our team. An open, unsent form may remain in memory until the app closes. Secure storage on iPhone can persist after reinstalling; use the in-app clearing option to remove saved copies. Contact us to request access, correction or deletion of information we hold, subject to the retention considerations below.

The browser preview works differently: journey drafts are held for the current preview session, while favorites may be stored in that browser. It directs you to the website to submit an enquiry. Continuing to the website carries your selected route, dates, passenger count and aircraft preference in the link; it does not carry contact fields or free-text notes. You enter those details and complete the submission on the website. The native app may offer the same website option if a submission fails.

The current app does not request access to your device’s location, contacts, camera or microphone, create a customer account or collect payments. An airport selection describes your proposed itinerary, not access to your live location. If you use share, phone, email, text or website links, the receiving app or service handles that action under its own practices.

For practical help with saved items or an enquiry, visit app support.

Ari, our AI concierge

Ari is an automated travel assistant, not a human agent. When you send a chat message, we process it, a limited recent conversation history and your current journey preferences through our server and OpenAI to generate a reply. This processing happens when you send the chat message, before any formal enquiry. Estimates and aircraft suggestions are planning information, not confirmed availability, a final quote or a booking.

We do not intentionally store chat transcripts in our enquiry database or application logs. The conversation remains in memory while the page is open; closing or reloading the page clears that local conversation. Our OpenAI requests disable application response storage. This does not mean that OpenAI or hosting providers retain no data: their security, abuse-prevention and other applicable data-handling practices still apply. OpenAI describes its API processing in its data controls documentation.

To keep an estimate visible while you prepare an enquiry, we temporarily store its route, dates, passenger count, aircraft choices and client-facing price ranges for up to 24 hours. A private random link retrieves that snapshot; it contains no contact details, chat transcript or written preferences and does not reserve an aircraft or lock a price. Anyone with the complete link may view these trip and estimate details.

Please keep payment information, identity documents, passwords, health information and other sensitive details out of chat. We screen ordinary email addresses and telephone numbers from messages sent for AI processing, but automated screening may not detect every personal detail. Use the enquiry review form for contact details, or contact our team directly for sensitive requirements. Ari cannot submit an enquiry, book travel, send an email or take payment. Journey details and preferences only become a team enquiry after you review them and choose the final send action. When you continue to the review form, its link can include your route, dates and non-sensitive preferences, which may also appear in your browser history.